Temasys to provide chat and co-browsing for the Appian Intelligent Contact Center

PALO ALTO, Calif., April 25 (Bernama-BUSINESS WIRE) -- Temasys Communications announced today that Appian has integrated with the Temasys Skylink technology, enabling real-time communications, including chat and co-browsing, in Appian’s new Intelligent Contact Center (ICC) Platform.

“For our contact center customers, omni-channel communications are essential. Appian is working with Temasys to provide contact centers with real-time communication channels such as chat and co-browsing via the Temasys versatile SDKs,” said Arturo Oliver, Senior Director of Product Strategy at Appian.

Temasys Skylink APIs will be compatible with the Appian Intelligent Contact Center Platform, making it easy for Appian customers to add real-time communication to their applications, including chat, voice, video and co-browsing. These integrations enable users to visit a website, begin a chat session that seamlessly escalates to a voice call and extend to co-browsing — all without changing apps or establishing a new connection.

“We’re thrilled to work with Appian to provide real-time communication for their Intelligent Contact Center Platform. In addition, we look forward to helping our mutual customers integrate chat, voice, video and co-browsing into other applications running on Appian’s platform,” said Bent Rye, Temasys CEO.

See the Demo at Appian World — April 23-25, 2018

Temasys technology will be featured in the keynote at Appian World held from April 23 - 25 at the Fontainebleau Hotel in Miami, FL USA. Learn more by visiting the Temasys booth at Appian World or by visiting: www.temasys.io

About Temasys Communications

Temasys Communications is a leading provider of real-time communication technology. Temasys develops the Skylink WebRTC Platform. It provides a secure, reliable and scalable infrastructure that makes it easy for iOS, Android and Web developers to embed live video, voice, text chat, file transfer, screen sharing and more into applications and websites.

Temasys helps developers eliminate the complexities of building out the infrastructure to support global communications via any device or browser — allowing faster delivery of higher quality apps and services — that just work.

Developers start via the Temasys Console at console.temasys.io for access to free SDKs, easy-to-use APIs and thorough documentation. Temasys has offices around the world, including headquarters in Palo Alto, USA and Singapore.

About Appian

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. The applications created on Appian’s platform help companies drive digital transformation and competitive differentiation. For more information, visit www.appian.com.