⦁ AXA Affin General Insurance Berhad (AAGI) received 3 awards at the Asian Banking and Finance Insurance Asia Awards 2018 for its excellent performance, customer centricity and innovation.

⦁ This is AAGI’s 3rd consecutive year winning the International General Insurer of the Year - Malaysia and New Insurance Product of the Year - Malaysia, in addition to the inaugural Claims Initiative of the Year – Malaysia award. 

KUALA LUMPUR, July 18 (Bernama) -- AXA Affin General Insurance Berhad (AAGI) emerged as a big winner at the Asian Banking and Finance Insurance Asia Awards 2018, held on 12 July 2018 at Shangri-La Hotel, Singapore.
 
This is AAGI’s 3^rd consecutive year of winning the International General Insurer of the Year - Malaysia and New Insurance Product of the Year - Malaysia award. AAGI was also awarded with the inaugural Claims Initiative of the Year – Malaysia award in recognition of its continuous efforts in improving and transforming its customer experience.
 
Organised by Asian Banking and Finance Magazine, the Insurance Asia Awards 2018 is an acclaimed industry award that recognises Asia’s most outstanding financial institutions. The Asian Banking and Finance Magazine is the leading publication serving Asia’s dynamic financial services industry.

“I am extremely humble but proud to represent AAGI to receive these 3 awards. Winning the International General Insurer of the Year and New Insurance Product of the Year for 3 consecutive years is a validation of the outstanding performance of our company and people. This recognition means a lot to us as it is a testament of our focus and conviction to deliver, while becoming one of the fastest growing general insurance companies in the country. It is also a seal of approval from our customers and partners who trust us in delivering our commitment to empower people with innovative and customer centric solutions," said Rebecca Tan, CMO and Bancassurance of AAGI.
 
AAGI is acknowledged as the International General Insurer of the Year – Malaysia for its great momentum in various segments of business development, strong operations, customer centricity, innovation and contribution to the community. AAGI prides itself with its multi-distribution channels and a strong proposition that creates value for customers through innovation and customer centric solutions.
 
AXA FlexiDrive, which won the New Insurance Product of the Year – Malaysia, is the 1^st telematics motor insurance in Malaysia designed to advocate safe driving to improve the country’s road and vehicle safety. This is made possible through the telematics technology and innovation that enables customers to track their driving behaviour, rewarding them up to 20% safe driving discount. AXA FlexiDrive comes with strong safety and security features, such as the automatic accident alert and 24/7 vehicle security and theft recovery feature.  

“In line with our mission to become a customer-centric insurer by 2020, we are committed to drive risk prevention with innovative product development. We want to create value for our customers and empower them to live a better life,” she added.
 
Also being recognised with the inaugural Claims Initiative of the Year – Malaysia award, AAGI believes that claims is one of the crucial touch points and a key moment of truth for customers. The company devotes its resources on claims transformation and improvement to deliver excellent claims journey to its customers. The claims turnaround time has been reduced drastically with simplified claims process and documentation.  On-going staff upskilling is also conducted to provide staff the skills to assist customers in time of need effectively.