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June 18, 2019 -Tuesday

 
  BILLING DISPUTE- HIGHEST TELECOMMUNICATION ISSUE REPORTED BY CONSUMERS TO CFM

Wednesday 31/10/2018



CYBERJAYA, Oct 31 (Bernama) -- The Communications and Multimedia Consumer Forum of Malaysia (CFM) received the highest number of complaints in the third quarter (Q3) of 2018 with 1,496 complaints compared to the first two quarters of this year where 3,266 complaints were reported to CFM by consumers from all over Malaysia from January until September 2018.

Table

“Out of the total number of complaints, CFM successfully resolved 86% of complaints in less than 15 days as set out in General Consumer Code of Practice for the Communications and Multimedia Industry Malaysia (GCC),” said CFM Chairman, Mohamad Yusrizal Dato’ Yusoff who chaired CFM’s 17th Annual General Meeting (AGM) in MCMC Auditorium, Cyberjaya today.
 
According to CFM record as of September, Billing Dispute is among the highest complaint reported by consumers to CFM followed by Service Disruption/Downtime, No Coverage for High-Speed Broadband services, Poor Coverage 4G/LTE and others.
 
“Telecommunications issues regarding cellular services are frequently reported by consumers followed by High-Speed Broadband and Wireless Broadband services. Most complaints received are due to billing dispute and service interruption,” said CFM Chairman.
 
Likewise, the ‘Price’ complaints has been showing a significant increase since last August with a total of 13 complaints received and has increased up to 64 complaints as of September with the drop in price for broadband services urged by the Minister of Communications and Multimedia, YB Gobind Singh Deo after the implementation of the Mandatory Standard Access Pricing (MSAP) last June.
 
Mohamad Yusrizal added, “Consumers are advised to keep themselves sufficiently informed especially in choosing telecommunications services and not to be guided solely by cheap pricing but to also check on the quality of services provided by the service providers.
 
Recently, several service providers have lowered the price of broadband services and CFM will keep watch on ensuring that consumers continue to get the best quality of services.
 
Service providers are also advised to provide the right information to their customers while consumers should also read the terms and conditions besides making necessary enquiries to the service provider prior to subscribing so that issues related to the telecommunications can be curbed at the early stage.
 
CFM AGM is an annual meeting attended by CFM members comprising of supply (service providers) and demand (consumer associations) to discuss current consumer-related issues to improve the communications and multimedia industry in Malaysia.
 
#YourRightsOurPriority
#BeASmartConsumer
 

About CFM

The Communications and Multimedia Consumer Forum of Malaysia (CFM) was established and designated by the Malaysian Communications and Multimedia Commission (MCMC) in 2001 as an industry forum under Section 189 of the Communications and Multimedia Act 1998 (CMA). It is a platform for the industry and the consumers/public to make coherent and constructive contributions to service improvements and policy developments.

CFM is tasked with, amongst others, to promote the growth of Malaysia’s communications and multimedia industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. CFM also facilitates complaints redress on Communications and Multimedia services.

If there are any unresolved complaints regarding communications and multimedia services, consumers are welcomed to submit complaints through:

COMPLAINT PORTAL 
https://aduan.skmm.gov.my
(integrated system with MCMC)

MOBILE APPLICATION
Download “MY MOBILE RIGHTS” on Google Play Store and App Store

OFFICE
CFM
Malaysian Communications & Multimedia Commission (MCMC), Off Persiaran Multimedia Jalan Impact, 63000 Cyberjaya, Selangor.


For more information and useful tips, please visit portal:

CFM PORTAL
www.cfm.my

www.consumerinfo.my 


SOURCE : Communications and Multimedia Consumer Forum of Malaysia (CFM)


FOR MORE INFORMATION, PLEASE CONTACT:
Name : Noor Shahdiella Abd Manan
Tel : 019-3246036
Email : shahdiella@cfm.my                               

Name : Roharrashidah Abdul Halil      
Tel : 017-8961588                              
Email : roharrashidah@cfm.my                         

Name : Nur Shazwani Zainudin  
Tel : 017-4012010
Email : shazwani@cfm.my 

--BERNAMA     
                          

 
 
 

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