Samir Gupta, Chief Executive Officer, Group Consumer Banking, CIMB Group (centre); Daniel Cheong, Head of Consumer Banking Malaysia, Group Consumer Banking, CIMB Bank Berhad (left) and Vipin Agrawal, Regional Head of Cards Retail Assets & Deposits, Group Consumer Banking, CIMB Bank Berhad (right) with the awards received at The Asian Banker’s International Excellence in Retail Financial Services Awards 2019 ceremony in Dubai


CIMB also garnered awards for ‘Retail Banker of the Year in Asia Pacific 2019’ and ‘Asia’s Leader in Loans’

KUALA LUMPUR, March 23 (Bernama) -- CIMB Bank Berhad (“the Bank” or “CIMB”) recently received a slew of prestigious awards for its Consumer banking business. The Asian Banker not only crowned CIMB as Malaysia’s Best Digital Bank 2018, and Best Retail Bank for the third consecutive year; but also named Samir Gupta, CIMB Group’s Consumer Banking CEO, as Retail Banker of the Year in Asia Pacific 2019, which recognises the exceptional achievements of a best-in-class leader in the region’s retail banking industry. CIMB has also been ranked one of the top 10 banks in Asia Pacific in Asian Banker’s league table, from seventeenth place previously.

ASEAN’s fifth largest banking group by assets also garnered the title Asia’s Leader in Loans at the IDC Financial Insights Innovation Awards 2019, for its Consumer Banking’s innovative CIMB 1-Minute Financing InstaApproval, which was recognised for its responsiveness to market needs, effectiveness of deployment, market response and long-term business viability. 

Commenting on the wins, Tengku Dato’ Sri Zafrul Aziz, Group CEO, CIMB Group, said, “Our thriving Consumer banking franchise in ASEAN today is the result of our strong initiative to develop CIMB as a universal bank, and these awards prove how far we have pushed our own boundaries to deliver great digital banking products seamlessly to our retail customers, through smart data analytics and AI. These awards will spur us on to deepen our customer-centricity, which is one of the five identified pillars in CIMB’s next mid-term growth plan, Forward23. Our customers’ continued trust will also drive us to continually improve our value proposition for all 14 million of them across ASEAN.”

The Bank’s digital push was ramped up in 2018 with its adoption of the first big data platform in Malaysia, where it deployed open source software supported by a data science centre of intelligence, to enable better insights and smart, timely, contextual response to customers’ needs.

Both Asian Banker and IDC have employed rigorous criteria in evaluating potential winners for their awards. The Asian Banker, for example, took into account not just the Bank’s operating profit growth over several years, but also metrics like productivity, cost-efficiency, effective use of data analytics for best-in-class CX, and risk management.

About CIMB Bank

CIMB Bank is the consumer banking arm of CIMB Group, offering retail and commercial banking services.

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is now present in 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN of around 800 branches as at 31 December 2018. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM 54.6 billion as at 31 December 2018. The Group has over 36,000 employees located in 16 countries.

Source: CIMB Group

FOR MORE INFORMATION, PLEASE CONTACT:
Name: Suria Zainal
Head Group Corporate Communications
CIMB Group Holdings Berhad
Tel: +603 - 2261 0638
Email: suriawati.zainal@cimb.com

--BERNAMA