PETALING JAYA, Sept 23 (Bernama) -- Further to the earlier updates into the data breach, Malindo Air is pleased to advise that the data exposure has since been contained.

As a result of the findings, two former employees of its e-commerce services provider, GoQuo (M) Sdn Bhd in their development centre in India had improperly accessed and stole the personal data of our customers. The matter has been reported to the police both in Malaysia and India. 

Malindo Air has been working closely with all the relevant agencies including the Malaysian Personal Data Protection Commissioners and the National Cyber Security Agency (NACSA) as well as their counterparts overseas.
 
Malindo Air wishes to reiterate that this incident is not related to the security of its data architecture or that of its cloud provider Amazon Web Services. All its systems are fully secured and none of the payment details of customers were compromised due to the malicious act..
 
As a forward proactive measure, data forensics and cyber security experts have been brought in to review all the airline’s existing data infrastructure and processes.
 
At the same time, Malindo Air has also initiated auto-reset of all customer passwords and cautioned customers to be wary of any suspicious and unsolicited calls and emails. Customers can reach out to customer_care@malindoair.com for further assistance. 

About Malindo Air
 
Malindo Air is a Malaysian airline with main hubs at the Kuala Lumpur International Airport (KLIA) and the convenient KL downtown city airport Subang Skypark in Selangor, Malaysia. The airline took to the skies in March 2013 with domestic flights and has since grown to operate routes to all major airports in Malaysia and across the continents of Asia and Australia. The fleet itself has grown exponentially to 14 ATR72-600 and 29 Boeing 737 as of September 2019. The airline also obtained the IATA Operational Safety Audit (IOSA).
 
Today, the airline operates over 1,400 flights weekly across a continuously growing network of about 56 routes in the region. Also an IATA airline member, Malindo Air codeshare with Turkish Airline, Lion Air, Batik Air, as well as an interlining partner to Xiamen Air, All Nippon Airways (ANA), Turkish Airline, Qatar Airways, Etihad Airways, Oman Air, and Pakistan Airlines.
 
Malindo Air has recently won Airline Passenger ExperienceExquisite Pic Award” by Thomas Edison Advertisement (TEA) Awards. Previous awards included Airline Passenger Experience Association (APEX) 2018 Four Star Major Regional Airline Recognition and Malaysia Best Employer Brand Awards 2018,  CAPA’s 2016 Asia Pacific Regional Airline of the Year, New Comer of the Year, Australia 2016/17 by Expedia.com., TOP Recognition - Malaysia SME® Preferred Airline Partner, Airline of the Year (Passenger) at the KLIA Awards 2014 and Top Performing Airline 2015 by Travelport. 

Source: Malindo Air

FOR MORE INFORMATION, PLEASE CONTACT:
Name: Andrea Liong
Email: andrea.liong@malindoair.com 

--BERNAMA