AsiaNet 81126

SYDNEY,October 18, 2019/Medianet International-AsiaNet/ -
 

Hyland, leading content services provider for organisations across the globe, has expanded and tailored the company's solutions to match changing needs in Singapore. The evolution is in sync with Gartner's repositioning of the sector in recent years. Director for Asia-Pacific at Hyland, Eugene Chng, reported: "Nearly two years ago, Gartner saw that typical reference points to traditional content solutions, such as the Enterprise Content Management (ECM) platform, were no longer as relevant, and foresaw that cloud adoption and increased integration was going to drive more flexible, holistic tools. It marked a shift in our industry and we now refer to our offerings as Content Services, an umbrella term for the complete range of technologies and tools an enterprise requires for safe, fast, accurate capture, case management, workflow, multi-channel customer communications and document lifecycle management." Hyland has been ahead of this trend in recent years, adding a new, diverse range of tools and services including low-code solutions for easy integration and deployment of services. One example is Hyland's Brainware Intelligent Capture, which is now being deployed across many industries in the Asia Pacific region to accurately capture paper and electronic documents and seamlessly index content to core business applications. Use of such solutions and services is allowing organisations to reduce costs and improve speed, accuracy and transparency by minimising repetitive, manual tasks at the same time as removing process bottlenecks. "Today’s business environment requires that we reduce complexity while increasing accuracy and the value of our services. Empowering an organisation to free up their employees for higher level tasks while increasing accuracy is a big part of that equation," said Chng. Hyland's OnBase enterprise information platform provides much greater collaboration, allowing all stakeholders to achieve the coveted '360-degree view' of their customers while empowering them to view and act on all pertinent information rapidly and seamlessly. Customer retention is key in this connected economy and customer communication management (CCM) solutions ensure that businesses have an effective way to create high quality content to achieve effective, personalised communications with their customers. "Our offering has evolved in time with industry demands. Singapore is positioned to capitalise on the next phase of growth – what we refer to as digital optimisation. Organisations have already transformed, and now need the tools to keep finessing and streamlining their technology stack," concludes Chng. SOURCE: Hyland --BERNAMA