SEPANG, Oct 29 (Bernama) -- Malindo Air experienced a slight glitch in ground operations at the Kuala Lumpur International Airport on 27 Oct 2019. Our flight bound for Trichy was affected with delay which was caused by technical defects to our aircraft, and the delay has caused arguments between our ground operations staff and some passengers.  
 
Upon discovering the technical glitch, standard operating procedures were carried out by our highly-trained technical crew and engineers to ensure the airworthiness of the aircraft. Malindo Air takes the wellbeing and safety of our passengers very seriously.
 
We have taken extra measures to ensure the smooth sailing of our flight operations and this incident is deeply regretted. We have no intention of causing the delay to be prolonged and we would like to reassure the public that the situation has been rectified and rest assured that our operations at the KLIA terminal have resumed to normal. The delayed flight departed on a new scheduled time. Food and accommodation were provided during the delay.
 
A thorough investigation will be carried out by Malindo Air on the cause of the incident.
 
We deeply regret that the delays have caused inconvenience to our passengers and their families.
 
About Malindo Air

Malindo Air is a Malaysia-based full service carrier with main hubs at the Kuala Lumpur International Airport (KLIA) and the convenient city airport, Sultan Abdul Aziz Shah Airport, Subang, the hub for Malindo Air’s turboprop services. The airline took to the skies in March 2013 with domestic flights and has since grown to operate routes to all major airports in Malaysia and across the continents of Asia and Australia. The fleet itself has grown exponentially to 15 ATR72-600 and 29 Boeing 737 as of July 2019. The airline also obtained the IATA Operational Safety Audit (IOSA).

Today, the airline operates over 800 flights weekly across a continuously growing network of about 57 roues in the region. Also an IATA airline member, Malindo Air codeshare with Turkish Airline, Lion Air, Batik Air, as well as an interlining partner to Xiamen Air, All Nippon Airways (ANA), Turkish Airline, Qatar Airways, Etihad Airways and Oman Air.

Malindo Air has recently won Airline Passenger Experience Association (APEX) 2019 and Best International Flight Ad of “The Exquisite Pic Award” by Thomas Edison Advertisement (TEA) Awards. Previous awards included Airline Passenger Experience Association (APEX) 2018 Four Star Major Regional Airline Recognition and Malaysia Best Employer Brand Awards 2018, CAPA’s 2016 Asia Pacific Regional Airline of the Year, New Comer of the Year, Australia 2016/17 by Expedia.com., TOP Recognition - Malaysia SME® Preferred Airline Partner, Airline of the Year (Passenger) at the KLIA Awards 2014 and Top Performing Airline 2015 by Travelport.
 
Please connect with us at malindoair.com

SOURCE: Malindo Air
 
FOR MORE INFORMATION, PLEASE CONTACT:
PR & Gov’t Affairs Dept, Malindo Air
Name: Ili Nabilah
Government Affairs Manager
Tel: +603 2035 6699, Ext 1322
Email: ilinabilah@malindoair.com

Director of PR & Gov’t Affairs
Name: Raja Sa’adi Bin Raja Amrin
Tel: +6019 266 0078
Email: saadi@malindoair.com

--BERNAMA