KUALA LUMPUR, March 30 (Bernama) -- CIMB Group Holdings Berhad ("CIMB Group" or "CIMB" or the "Group") would like to confirm that one of its employees, based at CIMB's call centre in Menara Southern Bank (MSB), has tested positive for the COVID-19 virus. The staff is currently being treated at a government  hospital. Contact tracing is being conducted, with all those in direct contact with the affected employee placed under home quarantine, until given the appropriate medical clearance. 

The Call Centre, based at MSB, has been closed to undergo a thorough sanitisation and deep cleaning. Whilst all our other call centres are still operational, the temporary closure of MSB will impact the number of calls we are able to attend to this morning. We seek the understanding of all customers as we work hard to get the call centre up and running again. Our thoughts are with all our frontliners who are operating business as usual to ensure essential services for our customers continue as seamlessly as possible. In the meantime, we request that our customers go to www.cimb.com.my/covid19support, our dedicated Covid19 page, where we have a comprehensive set of FAQs for Covid-19 financial relief packages.

CIMB has business continuity plans in place for both Head Office and branches to ensure continuation of essential services. The Group had earlier implemented several precautionary measures to ensure the well-being of customers and staff, which include a mandatory travel declaration policy, hygiene and social distancing measures at both Head Office and branches. CIMB is monitoring the situation closely and further updates will be provided as necessary.
 

We would like to advise our customers to use our online services and only if there is an absolute need to visit a branch, please check https://www.cimbbank.com.my/en/personal/support/locateus.html for branch operating hours.

About CIMB Group

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Korea, the US and UK.

CIMB Group has one of the most extensive retail branch networks in ASEAN with 702 branches as at 31 December 2019. The Group’s investment banking arm is one of the largest Asia Pacific-based investment banks, while it offers comprehensive research coverage around of 950 stocks in the region via its CGSCIMB joint venture.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM51.1 billion as at 31 December 2019. The Group has around 35,000 employees located in 15 countries. 

SOURCE: CIMB Group

FOR MORE INFORMATION, PLEASE CONTACT: 
Name: Lynn Guha Thakurta / Juanita Johari
Group Corporate Communications
CIMB Group Holdings Berhad
Tel: +612 299 0931 / +6012 227 4450
Email: lynn.thakurta@cimb.com / juanita.johari@cimb.com

--BERNAMA