CYBERJAYA, Oct 5 (Bernama) -- The Celcom network disruption that started around 3.00 pm yesterday left many consumers nationwide unable to access voice and data services.
According to the media statement issued by Celcom, the technical issue has been resolved and service has been gradually restored. As a token of appreciation, Celcom will not deduct data usage from the allocated quota of all its affected users from 6.00 PM until 12.00 AM yesterday. Subscribers from other service providers use Celcom’s network such as XOX, Yoodo, redONE, ALTEL as well as Unifi mobile for areas without TM 4G coverage were also affected and could receive similar offering.
“The
Communications and Multimedia Consumer Forum of Malaysia (CFM) sees this as not just an issue of offering free data for the inconvenience but rather that consumer’s need reassurance that such disruption should not be occurrence. Consumers should be notified immediately if they are facing service disruption,” said Deputy Chairman of CFM, Mohamad Yusrizal Dato’ Yusoff.
“Besides that, we also saw various issues reported by consumers on social media such as not being able to complete online payments, unable to contact family members, while also affecting the experience of riders of e-hailing services as well as the source of income of their drivers. It has affected the consumers’ daily affairs as many people are reliant on the telecommunication services in this new normal,” he added.
CFM always encourages consumers to lodge complaints to their respective Telcos by providing detailed information about the problem they are facing. If the issue is still not resolved, consumers can then lodge a report to CFM via MCMC integrated complaint portal with MCMC at
https://aduan.skmm.gov.my/. #YourRightsOurPriority#BeASmartConsumer
SOURCE: Consumer Forum of Malaysia (CFM)FOR MORE INFORMATION, PLEASE CONTACT:
Name: Noor Shahdiella Abd Manan
Tel: 019-324 6036
Email: shahdiella@cfm.my
Name: Roharrashidah Abdul Halil
Tel: 017-896 1588
Email: roharrashidah@cfm.my
--BERNAMA 
