The Enterprise Award is open to all enterprises in Singapore. The judging criteria are in the four areas of innovation, financial performance and productivity, company management and contribution to the community.
The Award recognizes TDCX’s agility and adaptability in navigating changing market trends and client needs as it helps multinational organizations deploy their customer experience services with speed and at scale.
TDCX is relied upon by leading global brands to help them gain new customers, build customer loyalty and protect their online communities. Ninety-three per cent of its revenue is contributed by new economy
¹ clients.
Mr Laurent Junique, Chief Executive Officer and Founder, TDCX, said, “The customer experience industry is at a very exciting point. In today’s increasingly digital world, good customer experience has the power to leave customers feeling heard, understood and valued. When combined with the human touch in those mission critical situations, it elevates the experience to one that is warm, familiar and memorable. Such factors contribute to the increased importance of customer experience as a brand differentiator.
“This award reinforces the importance of the role that our 17,000-strong workforce across the globe plays in supporting the growth of the digital economy. Every day, they show up, understand the customer’s needs and work hard to resolve the issues swiftly and satisfactorily. We are honored to receive The Enterprise Award and look forward to scaling greater heights with our colleagues and clients,” Mr Junique said.
Note to editor:The Singapore Business Awards (SBA) is jointly organised by The Business Times, a business daily published by SPH Media Limited, and DHL, the global market leader of the international express and logistics industry. SBA has grown in stature to become Singapore’s most prestigious accolades in the business and corporate sectors.
The awards comprise Businessman Of The Year, Outstanding Chief Executive Of The Year, Outstanding Overseas Executive Of The Year, The Enterprise Award and Young Business Leader Of The Year.
About TDCXSingapore-headquartered TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.
TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence and its global footprint. It serves clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. TDCX’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.
TDCX’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities and the environment.
TDCX employs more than 17,000 employees across 26 campuses globally, specifically Singapore, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain and Colombia. For more information, please visit
www.tdcx.com.
¹ “New Economy” refers to high growth industries that are on the cutting edge of digital technology and are the driving forces of economic growth.
