KUALA LUMPUR, April 7 (Bernama) -- The recent gas pipeline fire incident in Putra Heights, Subang Jaya has caused widespread disruption to over 200 properties and close to 400 vehicles.

Generali Malaysia recognises the emotional and financial toll that the tragic event has brought to individuals, families, and business owners and stands ready to support impacted policyholders throughout this ordeal.

As a gesture of goodwill, vehicle owners whose vehicles have been impacted by the Putra Heights explosion incident will get to retain their No Claim Discount (NCD) under Generali’s Private Car Comprehensive insurance.

To provide prompt support to impacted policyholders, Generali Malaysia had also set up an on-site support booth at Masjid Putra Heights from 3^rd April 2025 until 6^th April 2025. The mobile team and adjusters were on site to guide impacted policyholders through their home and motor claims and offer necessary support.

As part of the company’s commitment to assist impacted policyholders with expedited and easy claims process, Generali Malaysia has also waived the requirement for police and fire incident (Bomba) reports to ease the claims process. All eligible policyholders impacted by the Putra Heights gas pipeline fire incident can submit their claims via 1300 13 2121 / +603 3007 2121 or email customer.service.gi@generali.com.my. 
 
Fabrice Benard, CEO of Generali Insurance Malaysia Berhad, highlights the importance of comprehensive motor and home insurance coverage to mitigate the financial burden and facilitate swift recovery. He said, “It only takes one incident to cause significant financial loss. The role of insurance is to safeguard people from unforeseen events and is not just a ‘good to have’. It is important to regularly review our coverage and protection needs to ensure that we are adequately protected and have peace of mind.”
 
Many homeowners insure only their homes against fire and other perils because it is a compulsory requirement under their housing loan. Properties with strata titles such as flats, apartments, and condominiums are usually insured under a master fire policy by Joint Management Bodies or Management Corporations. However, many are unaware that this only covers the building or common areas, and not the home contents or belongings. Hence, it is recommended to purchase home contents coverage to protect belongings and valuables against any unprecedented peril. Additionally, it is also crucial to have comprehensive motor insurance coverage and other relevant add-ons to better protect vehicles from any unexpected damage.

For more information, please visit Generali Malaysia’s official Facebook or Instagram page.

SOURCE: Generali Insurance Malaysia Berhad

FOR MORE INFORMATION, PLEASE CONTACT: 
Media Relations
Name: Sheena Ho                              
Email : sheena.ho@generali.com.my
Name: Samantha David                 
Email: samantha.david@generali.com.my 

--BERNAMA