^{Caption: PETRONAS Dagangan Berhad’s Board of Directors and Key Leadership team after the Company’s 43rd Annual General Meeting at the Kuala Lumpur Convention Centre today.
[Left to right]
• Datin Arni Laily Anwarrudin, Non-Independent Non-Executive Director
• Mohd Yuzaidi Mohd Yusoff, Independent Non-Executive Director
• Datuk Sazali Hamzah, Non-Independent Non-Executive Director
• Azureen Azita Abdullah, Chief Operating Officer
• Farzlina Ahmad Murad, Chief Financial Officer
• Azrul Osman Rani, Managing Director / Chief Executive Officer
• Datuk Anuar Ahmad, Chairman
• Norhashema Saleh, Company Secretary
• Alvin Michael Hew Thai Kheam, Senior Independent Director
• Tang Saw Hua, Independent Non-Executive Director
• Nirmala Doraisamy, Independent Non-Executive Director
• Tunku Alizakri Raja Muhammad Alias, Independent Non-Executive Director
• Mariam Hassan, Company Secretary}


KUALA LUMPUR, April 24 (Bernama) -- PETRONAS Dagangan Berhad (PETRONAS Dagangan) today held its 43^rd Annual General Meeting (AGM) here – the Company’s first fully physical AGM since 2019 – where it shared performance highlights and reaffirmed its strategic direction following a resilient and milestone year.
 
The AGM was chaired by PETRONAS Dagangan Chairman Datuk Anuar Ahmad, accompanied by Managing Director and Chief Executive Officer Azrul Osman Rani, Chief Operating Officer Azureen Azita Abdullah and Chief Financial Officer Farzlina Ahmad Murad, alongside members of the Board.
 
Anchored on the theme “Thriving Forward”, which also underpins its Integrated Report 2024, the AGM reflected on the Company’s continued commitment to navigate evolving market conditions with agility and focus. For the financial year ended 31 December 2024, PETRONAS Dagangan delivered its highest-ever sales volume, robust financial performance and notable progress in enhancing customer experience, supported by strategic execution and disciplined cost management.
 
Speaking at the event, PETRONAS Dagangan Managing Director and Chief Executive Officer Azrul Osman Rani said, “This past year was a reminder that staying grounded – in our purpose, customers and execution – is what carries us forward. As needs evolve and the landscape shifts, we are moving with focus and intent, while staying true to what makes us different: the ability to create simpler, better experiences in everyday life.”
 
Reflecting this strategy, PETRONAS Dagangan delivered a solid performance across its business segments, achieving key milestones in both financial and operational outcomes:

• Retail Business: 
o  Achieved the highest-ever sales volume while continuing to enhance customer experience and safety across the network. This includes earning national recognition for station safety, with 25 Platinum and 408 Gold awards from the National Council for Occupational Safety and Health (NCOSH). Retail also recorded its highest Net Promoter Score (NPS) to date. 
o  The business expanded ROVR’s footprint into new townships and regions in Peninsular Malaysia, Sabah and Malaysia.  

• Commercial Business: Delivered strong growth by maximising returns from high-value segments, with volume increasing by 9 per cent in aviation and 19 per cent in diesel. The successful rollout of the SmartPay system under Sistem Kawalan Diesel Bersubsidi (SKDS) 2.0 further strengthened fleet customer offerings.

• LPG Business: Reaffirmed its position as Malaysia’s leading LPG retailer, achieving the highest volume since 2016 and securing over 50 new commercial customers during the year.

• Lubricants Business: Reinforced market leadership through strong partnerships and posted a 9 per cent volume growth, surpassing industry benchmarks. The PETRONAS AutoExpert network expanded to 95 outlets, including East Malaysia.

• Mesra Retail and Café Sdn Bhd (MESRA): Maintained momentum as a retail and lifestyle hub, with chargeable sales hitting a record high for the third consecutive year. The business onboarded more than 50 complementary partners – both international and local – while Café Mesra expanded to 89 outlets nationwide. PETRONAS Shop also grew its footprint with seven new outlets.

• Setel: Achieved an all-time high in Gross Merchandise Value (GMV), continuing to deliver a seamless and rewarding experience. Setel also expanded its integrated digital services to improve accessibility and platform reach.

• Sustainability: 
o  Strengthening its commitment to responsible growth has enabled PETRONAS Dagangan to achieve significant progress in the environmental, social and governance (ESG) journey. This includes an improvement in the FTSE4Good rating from 3.6 to 4.2, thus positioning PETRONAS Dagangan within the top quartile of public-listed companies. 
o  In partnership with strategic collaborators primarily Gentari, 184 PETRONAS stations were solarised, while battery-swapping facilities were made available at 20 locations. Over 800 tonnes of Used Cooking Oil were collected nationwide and impacting over 190,000 individuals since 2023. 
o  In addition, PETRONAS Dagangan invested over RM1.9 million in community programmes, benefitting more than 33,000 individuals – including initiatives to empower persons with disabilities (PWDs) and drive inclusive participation.
o  Partnered with ENOKU to conduct Disability Equality Training (DET) sessions for PETRONAS Dagangan Management and employees as well as drive the inclusion of more PWDs Krew PETRONAS at PETRONAS stations. ENOKU is a social enterprise nurtured through the SEEd.Lab programme, which focuses on bridging employment gaps for PWD. 
o  Findings from a review conducted in 2024 indicated that dealers have actively employed 86 PWDs through their own initiatives, while 28 individuals secured jobs through PETRONAS Dagangan collaboration with ENOKU.
 
Looking ahead, PETRONAS Dagangan is sharpening its focus on long-term shifts in consumer behaviour, including increased mobility, evolving and more transient commuter patterns, as well as the growing demand for convenient lifestyle. The Company will continue to diversify its offerings, exploring low-carbon solutions and contributing meaningfully to the broader goals of the National Energy Transition Roadmap (NETR) – all while staying true to its promise of making everyday life simpler and better.
 
For further reading, visit 2024 PETRONAS Dagangan’s Integrated Report at www.mymesra.com.my/integrated-report-2024 and Bursa Malaysia’s website at www.bursamalaysia.com under Annual Report.  
          
             
FY2024 Factsheet
 
PETRONAS Dagangan showcased strong financial results for FY2024, surpassing expectations and reaching new milestones. 
• Highest ever sales volume of 16.8 billion litres – further solidifying its leading market position in the Retail and Commercial segments.  
• Revenue of RM37.95 billion driven by higher sales volume, primarily from higher Mogas and Jet A-1 despite lower average selling price.
• Operating profit for the period saw a notable 15% increase to RM1.55 billion, contributed by increase in gross profit from all segments. The impact was mitigated by higher expenditure in line with growth in business activities.
• Following the higher operating profit, Profit Before Tax improved by 15% to RM1.53 billion while Profit After Tax (PAT) rose to a record high of RM1.12 billion post-pandemic – surpassing the RM1 billion mark for the first time since the pandemic. 
• As a result of the higher profit, EPS grew by 15% to 109.4 sen.
• Full year dividend per share of 107 sen, inclusive of 20 sen special dividend, translating into 100% dividend payout – well above the dividend policy rate of 50% of our PAT to shareholders. 
  
ABOUT PETRONAS DAGANGAN BERHAD

PETRONAS Dagangan Berhad is the principal domestic marketing arm of Petroliam Nasional Berhad (PETRONAS), which holds 63.94% of its equity. Incorporated in Malaysia under the Companies Act 1965 on 5 August 1982 and listed on the Main Board of Bursa Malaysia on 8 March 1994, PDB has since established itself as Malaysia’s leading retailer and marketer of downstream oil and gas products. 
 
The Company markets a wide range of high-quality petroleum products including motor gasoline, aviation fuel, kerosene, diesel, fuel oil, bunker fuel, lubricants, liquefied natural gas (LNG) liquefied petroleum gas (LPG) and bitumen in Malaysia. 
 
As part of its strategy to grow its non-fuel offerings, the Company has incorporated Mesra Retail & Café Sdn Bhd in 2021, which focuses on food and beverage (F&B) business.
 
Since 2015, PDB has been certified as a constituent company member of FTSE4Good Index Series – a testament to the Company’s commitment to strong environmental, social and governance practices measured against globally recognised standards.